At Asmara Garage Doors, we respect your privacy and are committed to protecting the personal information we collect. This policy explains what we collect, why we collect it, who may process it, and the choices available to you.
1. Information We Collect
We collect information that you voluntarily provide when requesting an estimate, emailing us, calling us, or arranging service. This may include your name, email address, phone number, service address, and details about your garage door repair or installation needs.
We also collect limited technical and usage information through Google Analytics 4, such as pages viewed, approximate location, device and browser information, referral source, scrolling, outbound link clicks, and successful estimate-request events. We do not send your name, email address, phone number, service address, or message contents to Google Analytics.
2. How We Use Your Information
We use information you provide to respond to inquiries, prepare estimates, dispatch service technicians, provide requested services, and communicate service updates. We use analytics information to understand how visitors find and use the website, measure successful estimate requests, improve website performance, and evaluate our marketing. We do not sell your personal information.
3. Google Analytics and Cookies
We use Google Analytics 4, a service provided by Google, to measure website usage. Google Analytics uses cookies and similar technologies to distinguish visitors and produce usage reports. Google may process this information on servers outside Canada. Google Analytics 4 does not log or store individual IP addresses.
You can limit or block analytics cookies through your browser settings. You can also use the Google Analytics Opt-out Browser Add-on. Blocking analytics does not prevent you from requesting an estimate or using our services. Learn more about how Google uses information from sites that use its services.
4. Service Providers and International Processing
We may use service providers to operate the website, deliver messages, store submitted information, and provide analytics. These providers may process information outside Canada, where it may be subject to the laws of another jurisdiction. We remain responsible for personal information under our control and limit service-provider access to what is reasonably necessary for their services.
5. Retention and Security
We retain personal information only as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, and meet legal obligations. Google Analytics user-level and event-level retention is configured through our Analytics property. We use reasonable administrative and technical safeguards to protect information against unauthorized access, use, modification, or disclosure.
6. Your Choices and Requests
You may ask about the personal information we hold about you, request a correction, or withdraw consent where applicable, subject to legal and contractual restrictions. You may also contact us with questions or concerns about our privacy practices.
7. Contact Information
To make a privacy request or ask a question about this policy, contact us at service@asmaragaragedoors.ca.